Gambling is entertainment, and cv6 is committed to keeping it that way. This page explains the tools, guidelines, and support resources available to every player in Bangladesh who wants to stay in control of their gaming activity.
If gambling is causing you distress: Stop playing immediately and contact cv6 support at [email protected] with the subject line "Responsible Gaming Request". Our team will respond within 2 business days (Bangladesh Standard Time, UTC+6) and can activate a self-exclusion on your Account the same day. You are not alone — help is available.
cv6 takes responsible gaming seriously. These are the core commitments we make to every player on the Platform.
cv6 enforces a strict minimum age of 18 for all players. Every new Account is subject to age verification during the KYC process. Accounts found to belong to persons under 18 are closed immediately and all deposits refunded. We do not negotiate on age compliance — ever.
Set a personal daily, weekly, or monthly deposit cap directly from your Account settings. Once a limit is in place, cv6 will not allow you to exceed it. Increasing a deposit limit requires a mandatory 24-hour cooling period before taking effect — decreases apply immediately.
Losing track of time is one of the most common signs of problem gambling. cv6 lets you set session time reminders that appear as on-screen notifications after a pre-set period of continuous play — giving you a natural prompt to pause, take a break, and reassess.
Need a short break from cv6 without fully closing your Account? A cooling-off period temporarily suspends your Account for 1 day, 7 days, 30 days, or 90 days. During this time, you will not be able to log in, deposit, or place bets. Contact support to activate.
Self-exclusion is the most powerful tool available. Once activated, your Account is permanently closed and you will be added to cv6's internal exclusion register. cv6 will not market to you, and if you attempt to re-register, the new Account will be closed. This tool is designed to be difficult to reverse.
cv6's support team is trained to handle responsible gaming requests with care and confidentiality. Reach us at [email protected] — mark your email "Responsible Gaming Request" for priority handling. All responsible gaming tool activations are processed the same business day where possible.
Every responsible gaming tool at cv6 can be activated quickly. Here is a step-by-step guide for each option.
Log in to your cv6 Account and navigate to Account Settings. Select "Responsible Gaming" from the menu, choose a daily, weekly, or monthly limit, and enter your preferred BDT cap (e.g., ৳5,000 per week). Confirm the change — it takes effect immediately. Reductions apply instantly; any increase requires a 24-hour waiting period for your protection.
Inside Account Settings under "Responsible Gaming", toggle on Session Time Reminder and select how long each gaming session should be before you receive an alert — options range from 30 minutes to 3 hours. The reminder appears as a screen overlay during your active session and requires a manual acknowledgement to dismiss, ensuring you notice it.
Email [email protected] with the subject "Cooling-Off Request" and specify the duration you need — 1 day, 7 days, 30 days, or 90 days. The cv6 team will confirm the suspension within a few hours. During the cooling-off window your Account is locked; all pending withdrawals will still be processed normally.
Email [email protected] with the subject "Self-Exclusion Request". State clearly that you wish to permanently self-exclude from cv6. Your Account will be closed the same business day. Any remaining balance will be withdrawn to your registered bKash, Nagad, or Rocket account. Reactivation requires a mandatory 6-month cooling period and a formal review.
Problem gambling can develop gradually. Many players in Bangladesh and around the world do not realise their behaviour has shifted until it has already affected their finances, relationships, or mental health. cv6 encourages all players to check in regularly with themselves and to be honest about their gambling habits.
The following are common warning signs that gambling may be becoming a problem. If you recognise three or more of these in your own behaviour, we strongly recommend activating a cooling-off period or self-exclusion and reaching out for support.
You are not being judged. Asking for help is a sign of strength, not weakness. cv6 will always handle responsible gaming requests with complete discretion.
cv6 is a platform exclusively for adults aged 18 years and above. Access by anyone under the age of 18 is strictly prohibited and will result in immediate Account closure and refund of any deposited funds.
cv6 enforces a minimum age of 18 for all players, without exception. This requirement exists to protect young people in Bangladesh and globally from the potential harms associated with gambling during formative years. Young people are more susceptible to developing problem gambling behaviours and are less equipped to manage the financial and psychological risks involved.
During Account registration and subsequent KYC review, cv6 requires documentary evidence of age — typically a national identity card, passport, or equivalent government-issued photo identification. Any Account where age cannot be confirmed will be suspended pending verification. Deposits held in suspended Accounts will not be processed for withdrawal until the KYC review is completed.
If you are a parent or guardian and believe that a minor may have accessed cv6 using your payment method — such as a bKash or Nagad mobile wallet — please contact [email protected] immediately. We will investigate without delay, close any improperly registered Account, and return any associated funds.
Parental controls: We recommend using device-level parental controls on shared devices to prevent underage access to gambling sites.
KYC at all stages: cv6 may request re-verification at any point during your Account lifetime — not just at registration.
If you feel that gambling is starting to affect your life — financially, emotionally, or in your relationships — the most important step you can take is to reach out. cv6's support team handles all responsible gaming requests with strict confidentiality and without judgement. We will not pressure you to continue playing. Our goal is your long-term wellbeing, not short-term revenue.
For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh — help is accessible. Send an email to [email protected] at any time. All responsible gaming emails receive priority treatment, with a guaranteed response within 2 business days (Bangladesh Standard Time, UTC+6).
Email support:
[email protected]
Response time:
Within 2 business days (BST, UTC+6)
When contacting support, include:
cv6 encourages every player to adopt these habits before, during, and after each gaming session.
cv6 offers cricket betting, live casino, slots, and card games for adults in Bangladesh who choose to play responsibly. If you are in control and ready to enjoy the Platform, explore what cv6 has to offer.
18+ only. Gambling involves financial risk. If you need help, email [email protected] with the subject "Responsible Gaming Request".